Job Description

ExecuJet delivers excellence in a comprehensive range of business aviation services tailored to our clients and partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open, and engaging relationships with passionate colleagues.

ExecuJet Middle East is currently seeking a Head of Hospitality to fill a vacancy within our Fixed Based Operation (FBO). Responsible for the guest experience through our two Dubai Facilities.

Key Responsibilities:

• Overall responsibility for the guest experience through ExecuJets two Dubai facilities.
• Lead the development of a new service design concept centered around delivering exceptional guest experiences.
• Develop and implement a process driven customer experience program for all roles within the front of house team.
• Plan, coordinate, control resourcing model to always ensure a consistently high level of service delivery.
• Responsible for managing F&B budget, ensuring that costs are controlled and stock is accounted for.
• Interview, select and train new members of the front of house team.
• Build strong and lasting relationships with clients, ensuring that customer retention KPIs are met.
• Develop and implement an engaging child activity and gift program for guests travelling with children.
• Inspire and motivate and mentor front of house team to deliver a highly personalized service.
• Ensure that front of house staff follow correct procedures and that ExecuJet grooming standards are followed across the department.
• Compile and maintain guest profiles ensuring that all staff actively gather information on client preferences that can be used to personalize services.
• Personally coordinate and facilitate all high profile VVIP / Head of State visits.
• Drive a culture of innovation and excellence.
• Be willing to travel overseas for client visits.

Requirements:

• 5+ years in Management role in luxury hospitality sector.
• F&B, Front of House, Rooms and/or Guest Relations experience essential.
• Experience in hotel setup / launch.
• Track record of developing staff training programs as well as conducting training.
• Resilient and ambitious with excellent leadership skills.
• Experience in dealing with VIP guests/passengers.
• Must hold UAE Driving license.
• Fluency in written and spoken English. Additional Languages Advantageous (Arabic, Russian or French).

Personal Characteristics:

• Professional
• Trustworthy
• Ability to multi-task in a fast-paced work environment
• Team player
• Able to demonstrate your ability & experience in providing high quality service
• Strong people management experience
• Passionate about customer service, presentation & cleanliness
• KPI and target driven