Job Description

First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a MICE Sales Manager - Weddings Specialist who can make events feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day

Every day is different, but you'll mostly be responsible for:

Duties And Responsibilities

FINANCIAL RETURNS

• Monitor competitors activities and assists in marketing intelligence.
• Refer sales leads to appropriate personnel within the InterContinental Hotels Group.
• Sell to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.
• Serve existing business through management of account bases.
• Develop and maintain a regular pattern of sales calls
• Provide direction on, and conducts market research and analysis.
• Travel when required to promote the hotel and develop potential business.
• Monitor existing business and inputs into sales strategy meetings to maximize business.
• Grow existing business and establishes and pursues leads which will develop revenue opportunities.
• Initiate and prepares tenders for business.
• Assess sales and marketing data.
• Assist with the preparation of seasonal promotions
• Assist in the evaluation of sales and marketing activities.
• Analyze sales mix and likely impact on hotel goals.
• Actively solicit and book business following hotel standards.
• Attend Industry Exhibitions to represent the hotels in front of prospect clients.
• Grow existing business and establishes and pursues leads which will develop business
• Initiate and prepares tenders for business
• Monitor existing business and inputs into sales strategy meetings to maximize business.
• Serve existing business through management of account bases
• Manage Accounts and ensure the constant generation of new corporate prospects for self
  

PEOPLE

• Work within the companys Human Resource Management System to ensure the departmental performance of staff is productive.
• Prepare detailed induction programs for new staff.
• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation.
• Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs.
• Actively work at developing your staff and identify high potentials.
• Maintain training records for all direct reports and ensure they do the same for their staff.
• Conduct probation and formal performance appraisal in line with company guidelines.
• Coach, counsel and discipline staff, providing constructive feedback to enhance performance.
• Regularly communicate with staff to maintain good relations.
  

Guest Experience

• Conduct client interviews to touch-base feedback and create future opportunities
• Entertain clients three times minimum per week to break the ice / promote the hotels facilities and to grow relationships
• Plan and conduct familiarization tours and site inspections.
• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to guests.
• Accurately and promptly fulfilling guests requests.
• Anticipate guests needs.
• Maintain a high level of knowledge which affects the guest experience.
• Demonstrating a service attitude.
• Taking appropriate action to resolve guest complaints.
• To host fam trips and provide the necessary support

Qualifications And Requirements:

Bachelors degree / higher education qualification and prior experience in MICE and Leisure business development. Strong knowledge of local businesses and business trends required. Must speak English. Other languages preferred.