Job Description

Job Description:

• Endeavour to resolve all complaints during the shift and log all complaints in the logbook for further follow-up.
• Supervise colleagues during shifts and functions.
• Supervise outlet section service.
• Ensure restaurant operating equipment is clean and in working order.
• Maintain impeccable uniform and personal presentation standards in accordance with hotel policy.
• Execute cash handling and banking procedures.
• Prepare daily banking and cash flow reports.
• Establish and instruct staff in cash security procedures.
• Report or deal with irregular payments.
• Supervise the maintenance of service equipment.
• Monitor standards of guest facilities and services.
• Control stock and monitor security procedures.
• Perform any reasonable tasks as instructed by the manager.

What we need from you

Key Skills & Experience

• Previous experience in upscale fine dining restaurant is preferred.
• Familiarity with French wines and wine pairings is valuable, enhancing the dining experience for guests.
• Ability to work in a team and in different functions.
• Exceptional customer service skills, including the ability to provide personalized and attentive service to guests, handle special requests, and create a memorable dining experience.
• Ability to handle challenging situations gracefully, including addressing customer complaints, managing busy service periods, and resolving issues promptly.
• Great communication skills.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you.
• Basic organization skills in restaurant operation.