Job Description

Job Summary

• Ensure the service efficiency within the branch as per the branch standard.

Our Ideal Candidate

• Bachelor's Degree

Role Specific Technical Competencies

• Customer service
• MS Office Suite
• AML
• Banking Regulation
• Sales Technique
• Cash Management
• Team Management
• Sales
• Business Writing
• Communication

Responsibilities

Strategy

• Identify sales opportunities and refer to sales channels
• Increase deposits for the branch
• Ensure proper check and controls are in place to avoid any potential losses.
• Recommend and manage workflow changes for greater efficiency.
• Improve efficiency in migrating more transactions to Digital Banking.
  
  

Business

• Identify Service Quality initiatives to acquire and retain customers.
• Improve workflow and processes to maintain highest quality of service delivery.
• Ensure customer are attended within the agreed timeframe, and drive to the Digital channels where possible
  
  

Processes

• Ensure compliance of laid down process and procedures.
• Facilitate and Implement work process improvements.
• To ensure compliance with Global Process Standards on Customer Data Confidentiality
• Ensure that cash availability at branch is always adequate to meet customer withdrawal requirements
• Ensure all critical reports are checked and monitored on a timely basis
  
  

Leadership, People and Talent

• Provide leadership, coaching and support to the team members by setting objective, managing performance, identifying development needs, and motivating.
• Ensure that front line staff undergoes formal initial and ongoing formal training requirements and that all further development needs are met through workplace coaching, classroom training and other solutions as appropriate.
  
  

Risk Management

• To be able to detect any suspicious transactions, Money laundering, forgeries etc
• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.
• Ensure timely reporting of all near misses/actual losses whether incurred on account of fraud or operational loss
  
  

Governance

• Ensure all GPS standards are followed and adhered.
  
  

Regulatory & Business conduct

• Display exemplary conduct and live by the Groups Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Branch Team to achieve the outcomes set out in the Banks Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Good knowledge of groups policies, standards, local regulations, and legislations of the prevention of money laundering.