Job Description

Responsibilities

• Lead the Banks Affluent client growth strategy by utilizing the Affluent client value proposition to acquire New to Bank Affluent clients.
  

Strategy

• Develop & deepen corporate relationships to source Affluent & C-suite clients via referrals and leads on full Affluent offering
• Also handle client-led requests via marketing campaigns and online pull
• Activate NTB clients, set up and educate clients on remote channel usage i.e., Online, Contact Centre, ATM, and hand-over clients to assigned Priority Banking Teams.
  

Business

• Liaise with the Banks Corporate, Commercial & Transaction Banking teams to develop and deepen relationships with key corporate entities. Present the Affluent CVP to stakeholders within the companies and engage them to onboard their senior employees into the Banks Affluent banking segments
• Conduct sales & induction camps, kiosks and product presentations at company premises
• Utilize available resources including the Affluent proposition, product benefits matching client needs, the Banks brand, global network, ad hoc campaigns, and specialist support to onboard affluent clients to the Bank
• Ensure early deepening of clients across multiple products to create client stickiness and to become the primary bank for the clients transactional, savings and investment needs
• Execute onboarding activities across the Banks local and international network to acquire Affluent clients.
• Ensure that onboarded clients match the profile as set out for Affluent clients to ensure sustainable growth of the Affluent portfolio
• Ensure new clients have a seamless initial onboarding experience,
• Maintain the quality of the portfolio in terms of client qualification.
  

Processes

• Ensure to follow the onboarding process for NTB Clients with different internal onboarding teams like GBS, CFCC and CDD. Ensure smooth transition of the entire onboarding process for Clients, from onboarding, funding till handover to the Relationship team.
  

Risk Management

• Ensure Customer Due Diligence requirements as prescribed by the bank are duly adhered to. All legal and compliance guidelines provided by the bank are adhered to.
• Data confidentiality and secrecy norms of the bank are fully adhered to.
• Ensure error free application and documentation, all the documents provided by the customer for completion of the account opening forms and/or loan application forms should be duly checked prior to submission.
• Ensure that the sales process prescribed by the bank is fully adhered to.
• Ensure full awareness of all policies related to Mis-selling etc. & comply the same.
• Maintain complete and detailed knowledge of all the assigned products.
• Be responsive to customers needs and practice responsible selling, adhering to appropriate sales and marketing practices.
• Maintain accurate and up to date activity records.
  

Governance

• Ensure compliance with global AML & CDD standards
• Ensure compliance to internal and external regulations
• Ensure ORF / process universe adoption and governance
• Work collaboratively with FCC, AML, L&C on Due Diligence, and all other processes as needed
• Provide input to governance and operational risk to define measures and controls for prevention
• Read, understand, and comply with all provisions of the Group Code of Conduct.
• Zero Tolerance on Fraud and Mis selling
• Attend all required Trainings
  
  

Regulatory & Business Conduct

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Manage regulatory relationships in relation to the Retail Banking business in the UAE.
• Embed the Groups Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture. Embed Here for good and Groups brand and values in the UAE

Other Responsibilities

• Perform other responsibilities as assigned under Group, Country, Business or Functional policies and procedures.
  

Our Ideal Candidate

• Previous Direct Sales / Employee Banking experience in UAE market.
• Minimum Graduate Degree Holder.
• Previous experience of Deposits / Liability in UAE market
  

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience