Client Solutions Manager - Mandarin Speaking
- Dubai, United Arab Emirates
- 1 year ago
- Confidential
- Permanent
- Full time
Job Description
-
Date Posted:
1 year ago -
Location:
Dubai, United Arab Emirates -
Offered Salary:
Confidential -
Gender:
Any -
Headcount:
1 -
Industry:
Advertising / Public Relations / Marketing Services -
Visa Preference:
Emp Visa - Holders -
Joining Timeline:
15 - 30 Days, 10 - 15 Days, Immediate
Job Description
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
The Client Solutions team's mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the clients growth strategy, including upsells, renewals and campaign reactivations.
The Client Solutions team is looking for a Client Solution Manager to manage and drive its China Inbound Business. Success in your role requires an overall understanding of the China's digital media ecosystem, a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.
Responsibilities:
- Manage and grow post-sale client relationships with advertisers of all sizes
- Support and work with sales teams on pre-sale research and pitch
- Coordinate with cross-function teams - sales, ad ops, product, marketing, policy, and R&D teams etc. internally to ensure a smooth and successful campaign execution
- Monitor and analyze ad campaigns, and proactively take initiative to improve results
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
- Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
- Achieving growth and hitting sales targets by successfully managing book of business
Qualifications
- Experience in account management/client services roles in digital marketing, MENA experience is a big plus
- Strong understanding of China's digital marketing ecosystem, industry, and creative trends
- Experience managing performance advertisers with a deep understanding of their challenges
- Experiences in working with cross-functional teams
- Ability to analyze data and identify insights to assess campaign performance
- Proactive attitude with excellent project management, organizational, and analytical skills
- Self-starter, fast learner, creative, outside-the-box thinker
- Excellent communication and presentation skills
- Excellent verbal and written English and Mandarin
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.
At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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