Employee Experience Program Manager
- Dubai, United Arab Emirates
- 1 year ago
- Confidential
- Permanent
- Full time
Job Description
-
Date Posted:
1 year ago -
Location:
Dubai, United Arab Emirates -
Offered Salary:
Confidential -
Gender:
Any -
Headcount:
1 -
Industry:
Advertising / Public Relations / Marketing Services -
Visa Preference:
Emp Visa - Holders -
Joining Timeline:
15 - 30 Days, 10 - 15 Days, Immediate
Job Description
HR Partner & Delivery sits at the center of Citis HR business solutions. This newly created team's future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.
This role is a senior level position reporting to the Head of HRP&D Process Design & Re-engineering. The overall objective of the role is to improve the employee and manager experience when interacting with the HR solutions delivered by HRP&D.
- Support the HRP&D team to deliver process design and re-engineering solutions ensuring the employee and manager experience is at the foremost in design thinking.
- Create evidence-based insight to guide technology and process design and re-engineering
- Identify priorities and opportunities for re-engineering and change.
Responsibilities
- Communicate effectively and present designs utilizing data and different techniques to identify and understand users and their needs.
- Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings to optimize the employee and manager experience
- Create experience maps that illustrate multiple user journeys within a service using highlights and pain-points across the journey to map out opportunities and recommendations to improve the experience.
- Understand and help resolve design-centric process and technology disputes across varying levels of complexity and risk.
- Communicate effectively across the organization, understanding making complex and technical information simple and accessible for non-technical audiences.
- Lead usability testing, user research sessions and other evaluations as necessary to validate designs.
- Review and present designs and support decisions using an evidence-based approach.
- Measure, monitor and report impact and progress to senior stakeholders
Qualifications
- 10 years plus experience
- Extensive background in user experience design.
- A desire to understand human behavior and analyze activity
- Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing)
- Experience designing and leading workshops to brainstorm, collaborate across multi-disciplinary teams.
- Business line experience desirable with previous accountability for driving client experience initiatives preferred.
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