Customer Success Manager
- Dubai, United Arab Emirates
- 2 years ago
- Confidential
- Permanent
- Full time
Job Description
-
Date Posted:
2 years ago -
Location:
Dubai, United Arab Emirates -
Offered Salary:
Confidential -
Gender:
Any -
Headcount:
1 -
Industry:
Advertising / Public Relations / Marketing Services -
Visa Preference:
Emp Visa - Holders -
Joining Timeline:
15 - 30 Days, 10 - 15 Days, Immediate
Job Description
Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what theyve been hired to do: their very best. Your potential is waiting; why are you?
Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what theyve been hired to do: their very best. Your potential is waiting; why are you?
Customer Success Manager
The goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys customers by advising and equipping them to achieve their customer experience (CX) vision.
As the CSM you are the customers advocate and champion throughout their journey with Genesys.
You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes. Working closely with related business functions in Genesys to ensure customer onboarding, adoption, retention, and revenue growth.
What You'll Do: The primary responsibilities for this role include (but are not limited to).
- Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey
- Understand customers business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)
- Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes
- Promoting continuous growth through the relevant innovation path
- Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
- Drive continuous improvement of customer advocacy measures
- Prepare and deliver territory plans to define account strategies and align resources
- Establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:
- Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible
- Professional Services to ensure that implementations progress smoothly to go-live
- Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue
- Sales to identify cross-sell/up-sell opportunities and drive incremental bookings
- Ad-hoc duties as directed by Management
- Take on and assist in driving internal strategic initiatives and continuous improvement programs.
You've been there and done this,
- 5+ years experience in a technology-related field
- Bachelors Degree in a technology- or business-related field
Excellent Interpersonal, Presentation Skills Both Written And Verbal
- Positive attitude and high willingness to learn
- Leadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers
- Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms
- Required: Arabic & English Languages. Nice to have: Turkish Language
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Related Jobs
- Permanent
PwC Middle East
Assurance - PwC Academy - Senior Sales Support Associate - Dubai
Dubai, United Arab Emirates
- Permanent
Miral Destinations
Brand Marketing Manager (Bilingual - Arabic and English)
Abu Dhabi, United Arab Emirates
- Permanent
Standard Chartered Bank
Business Development Executive - myZoi
Dubai, United Arab Emirates
- Permanent
IHG Hotels & Resorts
Business Development Manager for European Market
Fujairah, United Arab Emirates
- Permanent
Canon EMEA
CCNA - B2C Education Marketing Specialist (French speaker)
Dubai, United Arab Emirates
- Permanent
IHG Hotels & Resorts
Cluster Marketing Coordinator - Marketing
Dubai, United Arab Emirates
- Permanent
.jpeg?Expires=1721611895&Signature=ZJSS1dcsGxdbp7ffjRJWdXPa1Uy~X7oDOPu2-5bZakafbeerPVrqtX4E5DV~Y~mJMW4BX57eYUB7v6R~hVXPHeD-RicPxc3L4WvWdtIPpQpkCPo~ggvPIYDJyfjYmXZNFsiJ~O1UzAMh7IOUaKjb61TJKg8rx346BvM5gDpqpObziucF0R~2ub3t0MCwr9tyjo52NWCH-Dmwo~NZBsQflJh15mvy3MFwVuaEOPxXGjJWuW9Ejti0N9wwVNiMAK1tGrCcn-9ThPDBjJD29axzfgz3WvgacPIwJ7rfr0~JDEa0aL7h0502l~zHeDFPG7DZHWWfzHtOVmNpvBTvxrhQjg__&Key-Pair-Id=K2NS64SN1PHYK3){kind=logo}
Ventures Middle East (VME)
Consultant - Market Research and Feasibility
Dubai, United Arab Emirates
- Permanent
Anantara Hotels, Resorts and Spas
Events Sales Manager-Outside Catering
Abu Dhabi, United Arab Emirates
- Permanent
Jumeirah Hotels & Resorts
Manager, PR & Communications - Marketing - Jumeirah Beach Hotel
Dubai, United Arab Emirates
.png?Expires=1721611882&Signature=pDUwERa7-AkHWB~EuRobE5hjzz4iJoNd4nbvZN7gAWlUM9Ufah0IJ-trc86TZT2-h8ajpgu45V9FifseH9~FeaOednsJp27-aIVMOeYoJxy9nOJ~Jk0TTr97AHSl-uPDYLPJiuc3mlD3-czZvdGDTUbw0mn9qw3TwvbIv3mm8vO0hM6ONQXlf0Tco97TmkeU3Ea9QwLLyll64PeKCN3rj9f7wnATKxu42RrOuLwdIuMvIpWVCQyEMyivAhrsk9QOX7PNSzmeYnAuLk6ZdJfG9rM2nl-1mHQbhCuOw20uAPwJR1oLa2OZ-~REVNL~rkRimIw8fUwo8oK1FJ2IKoFhCg__&Key-Pair-Id=K2NS64SN1PHYK3){kind=logo}
- Permanent
Chalhoub Group
Performance Marketer - Michael Kors & Swarovski
Dubai, United Arab Emirates
- Permanent
Emirates Islamic
Relationship Manager - Priority Banking
Ras Al-Khaimah, United Arab Emirates
- Permanent
Emirates Islamic
Relationship Manager - Priority Banking - AJman
Ajman, United Arab Emirates
.jpeg?Expires=1721611895&Signature=kttR0F4inZ6Tc~FzxYuVsq~VpSb-See-RZSqZQHHItULhGDEMhkxVFe4k~vgRQ6Ek02jFdB0aF9Q7gLxcwthuSOGVU1fiN98iPRa~7cJ3f3aznEZzK5VNSNoWHppAyfOZ3O-LDPjyNC8asjZsijmaYRK7DgftehQ-iB~a~hbo0IYVsWxsuln3Wd6hd3egzIN-tJzZub7ooxS-yVdKYg7XvWmzspSj0BiQL9QmKNCCPY7kUp~7xCjeqn419CjGK0RW5rrvEyMYUqe~5-amrwg5gkQJN-9RaiKl3EqDedxwPqiryPDqmtRQOm9gE8CMyTNldPsQiDPAdVMGjHZoR6rEA__&Key-Pair-Id=K2NS64SN1PHYK3){kind=logo}
- Permanent
Savills Middle East
Marketing Director, Residential Agency - Middle East
Dubai, United Arab Emirates
- Permanent
Al-Futtaim
Assistant Merchandise Planner | Retail | Watsons | UAE
Dubai, United Arab Emirates
- Permanent
Agoda
Associate Director, Marketing Analytics (Bangkok Based, Relocation Provided)
Abu Dhabi, United Arab Emirates
- Permanent
Emirates Airlines and Aviation
Sales Steering and Commercial Support Manager
Dubai, United Arab Emirates
- Permanent
Hyatt Centric Jumeirah Dubai
Sales and Marketing Management Trainee
Dubai, United Arab Emirates
- Permanent
IHG Hotels & Resorts
PR & Marketing Manager at InterContinental Fujairah Resort
Fujairah, United Arab Emirates
- Permanent
Al-Futtaim
Marketing Executive | Al Futtaim Health | Healthcare
Dubai, United Arab Emirates
- Permanent
Majid Al Futtaim
Business Development & Growth - Senior Manager
Dubai, United Arab Emirates
